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Court fight begins over £1.3bn claim, BT customers could receive £400 compensation

A massive court battle has begun over a £1.3 billion claim against BT. If successful, more than three million people could receive £300-400 each. The case was initiated by Justin Le Patourel after Ofcom stated in 2017 that BT had been charging excessive amounts for home phones since 2015. Following the announcement, BT lowered their prices.

Le Patourel contends that BT should refund its customers, particularly the elderly individuals who are in need of reimbursements. He stated, “We believe BT has been systematically overcharging millions of customers over many years, and those customers could be owed hundreds of pounds each.” Additionally, he emphasized the urgency of the matter, highlighting that many claimants are aged over 70 and more than 150 of them pass away daily. Le Patourel expressed the importance of BT promptly issuing refunds to all affected individuals.

In response, BT expressed its concern for customers and its commitment to keeping everyone connected, especially those who require assistance. They stated, “This claim relates to a technical landline pricing issue which was resolved by Ofcom in 2017. We do not accept that our pricing was anti-competitive back then, and as such are committed to robustly defending our position at trial.”

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